Need your iPhone back fast? With Express we send you a DHL Express label, repair your device on the day it arrives (Mon–Fri, if it arrives by 12 noon) and send it back by DHL Express.
Can only be booked together with a repair (battery, display or back cover replacement).
What does the diagnosis cost?
Nothing. If your iPhone can't be repaired, you get the full price back – and your device, of course.
Do I have to send my passcode?
Yes, please. After the repair we test your iPhone (e.g. camera and Face ID) and set up parts like the new battery – that only works when it's unlocked. Put your passcode on a note in the parcel, never by email or chat. Tip: set a temporary passcode beforehand (e.g. 123456) and change it back once your iPhone is home. Without the passcode we can't check that everything works and can't give any guarantee for it. We never need your Apple ID password.
What happens to my data?
We don't access your data for the repair. Still, back up your iPhone to iCloud or your computer first – better safe than sorry.
How long does the repair take?
1–2 working days after arrival. If a part has to be ordered first, it takes about 3–5 working days longer – you'll see this directly for your model. With Express we repair it on the day it arrives (Mon–Fri, if it arrives by 12 noon).
Is shipping safe?
Shipping both ways is with DHL and tracking. Pack your iPhone well padded, ideally in the original box or with bubble wrap.
Will my iPhone stay water-resistant?
We work carefully and seal your iPhone properly again after the repair – in most cases it stays well protected against water. However, we can't guarantee water resistance once the device has been opened.
Who repairs my iPhone?
Our partner workshop SN-Core, Wiesenweg 12, 57319 Bad Berleburg. Your contract partner is HWS24.
Description
Need your iPhone back fast? With Express we send you a DHL Express label, repair your device on the day it arrives (Mon–Fri, if it arrives by 12 noon) and send it back by DHL Express.
Can only be booked together with a repair (battery, display or back cover replacement).
FAQ
What does the diagnosis cost?
Nothing. If your iPhone can't be repaired, you get the full price back – and your device, of course.
Do I have to send my passcode?
Yes, please. After the repair we test your iPhone (e.g. camera and Face ID) and set up parts like the new battery – that only works when it's unlocked. Put your passcode on a note in the parcel, never by email or chat. Tip: set a temporary passcode beforehand (e.g. 123456) and change it back once your iPhone is home. Without the passcode we can't check that everything works and can't give any guarantee for it. We never need your Apple ID password.
What happens to my data?
We don't access your data for the repair. Still, back up your iPhone to iCloud or your computer first – better safe than sorry.
How long does the repair take?
1–2 working days after arrival. If a part has to be ordered first, it takes about 3–5 working days longer – you'll see this directly for your model. With Express we repair it on the day it arrives (Mon–Fri, if it arrives by 12 noon).
Is shipping safe?
Shipping both ways is with DHL and tracking. Pack your iPhone well padded, ideally in the original box or with bubble wrap.
Will my iPhone stay water-resistant?
We work carefully and seal your iPhone properly again after the repair – in most cases it stays well protected against water. However, we can't guarantee water resistance once the device has been opened.
Who repairs my iPhone?
Our partner workshop SN-Core, Wiesenweg 12, 57319 Bad Berleburg. Your contract partner is HWS24.