Cracked back glass or bent frame? We move your iPhone into a new, complete housing (frame and back glass) – you send in your device, we repair it and send it back insured.
- New housing with frame and back glass – in the colour of your device or a colour of your choice
- All parts transferred by our partner workshop SN-Core in Bad Berleburg, incl. function test
- Repair within 1–2 working days after arrival – Express can be added
- Free DHL shipping label and insured return shipping
- No diagnosis fee: if your device can’t be repaired, you get the full price back
If the replacement part is not in stock right now, we order it for you – the repair then takes about 3–5 working days longer.
We seal your iPhone properly again after the repair – in most cases it stays well protected against water. However, we can’t guarantee water resistance once the device has been opened.
Please back up your data before sending. Important: put your passcode on a note in the parcel – without it we can’t test your iPhone after the repair (e.g. camera, Face ID) or set up parts like the battery. Tip: set a temporary passcode beforehand and change it back once your iPhone is home.
1. Book the repair
Choose your model and pay for the repair conveniently here in the shop.
2. Free DHL label
After your order you get your shipping label by email – with the DHL app you can ship without a printer.
3. Send in your iPhone
Pack it well padded, add the note with your passcode and drop it off at a Packstation or post office.
4. Repair and return shipping
Our partner workshop SN-Core in Bad Berleburg repairs your iPhone within 1–2 working days after arrival – with Express on the same day (Mon–Fri, arrival by 12 noon) – and sends it back with tracking.
What does the diagnosis cost?
Nothing. If your iPhone can't be repaired, you get the full price back – and your device, of course.
Do I have to send my passcode?
Yes, please. After the repair we test your iPhone (e.g. camera and Face ID) and set up parts like the new battery – that only works when it's unlocked. Put your passcode on a note in the parcel, never by email or chat. Tip: set a temporary passcode beforehand (e.g. 123456) and change it back once your iPhone is home. Without the passcode we can't check that everything works and can't give any guarantee for it. We never need your Apple ID password.
What happens to my data?
We don't access your data for the repair. Still, back up your iPhone to iCloud or your computer first – better safe than sorry.
How long does the repair take?
1–2 working days after arrival. If a part has to be ordered first, it takes about 3–5 working days longer – you'll see this directly for your model. With Express we repair it on the day it arrives (Mon–Fri, if it arrives by 12 noon).
Is shipping safe?
Shipping both ways is with DHL and tracking. Pack your iPhone well padded, ideally in the original box or with bubble wrap.
Will my iPhone stay water-resistant?
We work carefully and seal your iPhone properly again after the repair – in most cases it stays well protected against water. However, we can't guarantee water resistance once the device has been opened.
Who repairs my iPhone?
Our partner workshop SN-Core, Wiesenweg 12, 57319 Bad Berleburg. Your contract partner is HWS24.
Description
Cracked back glass or bent frame? We move your iPhone into a new, complete housing (frame and back glass) – you send in your device, we repair it and send it back insured.
- New housing with frame and back glass – in the colour of your device or a colour of your choice
- All parts transferred by our partner workshop SN-Core in Bad Berleburg, incl. function test
- Repair within 1–2 working days after arrival – Express can be added
- Free DHL shipping label and insured return shipping
- No diagnosis fee: if your device can’t be repaired, you get the full price back
If the replacement part is not in stock right now, we order it for you – the repair then takes about 3–5 working days longer.
We seal your iPhone properly again after the repair – in most cases it stays well protected against water. However, we can’t guarantee water resistance once the device has been opened.
Please back up your data before sending. Important: put your passcode on a note in the parcel – without it we can’t test your iPhone after the repair (e.g. camera, Face ID) or set up parts like the battery. Tip: set a temporary passcode beforehand and change it back once your iPhone is home.
How it works
1. Book the repair
Choose your model and pay for the repair conveniently here in the shop.
2. Free DHL label
After your order you get your shipping label by email – with the DHL app you can ship without a printer.
3. Send in your iPhone
Pack it well padded, add the note with your passcode and drop it off at a Packstation or post office.
4. Repair and return shipping
Our partner workshop SN-Core in Bad Berleburg repairs your iPhone within 1–2 working days after arrival – with Express on the same day (Mon–Fri, arrival by 12 noon) – and sends it back with tracking.
FAQ
What does the diagnosis cost?
Nothing. If your iPhone can't be repaired, you get the full price back – and your device, of course.
Do I have to send my passcode?
Yes, please. After the repair we test your iPhone (e.g. camera and Face ID) and set up parts like the new battery – that only works when it's unlocked. Put your passcode on a note in the parcel, never by email or chat. Tip: set a temporary passcode beforehand (e.g. 123456) and change it back once your iPhone is home. Without the passcode we can't check that everything works and can't give any guarantee for it. We never need your Apple ID password.
What happens to my data?
We don't access your data for the repair. Still, back up your iPhone to iCloud or your computer first – better safe than sorry.
How long does the repair take?
1–2 working days after arrival. If a part has to be ordered first, it takes about 3–5 working days longer – you'll see this directly for your model. With Express we repair it on the day it arrives (Mon–Fri, if it arrives by 12 noon).
Is shipping safe?
Shipping both ways is with DHL and tracking. Pack your iPhone well padded, ideally in the original box or with bubble wrap.
Will my iPhone stay water-resistant?
We work carefully and seal your iPhone properly again after the repair – in most cases it stays well protected against water. However, we can't guarantee water resistance once the device has been opened.
Who repairs my iPhone?
Our partner workshop SN-Core, Wiesenweg 12, 57319 Bad Berleburg. Your contract partner is HWS24.
Back cover replacement for iPhone 13 – repair service
99,00 €